Reference

Terms and Conditions for Royal Baji Accounts

These terms set out how your Royal Baji account works — what we expect from you, what you can expect from us, and the conditions under which deposits via bKash, Nagad, or Rocket are processed.

One account per personLocal wallet deposits acceptedAccess subject to local lawAccount verification required
Royal Baji Terms and Conditions for Royal Baji Accounts
TERMS QUERIES HANDLED

How to Reach Us About These Terms

If any section of these terms is unclear or you have a question about how they apply to your account, our support team handles account and policy queries directly. You can reach us through live chat, email, or by messaging through your account panel. Response times vary but we aim to address account and terms questions as a priority over general enquiries.

Team online

Live Chat

Available through your account panel. Raise a terms or account query and a member of the team will respond during operating hours.

Email Support

Write to our support address with your account ID and the specific section you have a question about. We reply with a reference number.

Account Panel

Log into your account, navigate to Help, and submit a terms query directly. All submissions are logged and tracked against your account.

HOW WE HANDLE ACCOUNTS

Account Security and Your Data Under These Terms

We take how we handle your account data seriously. Wallet details — your bKash number, Nagad ID, or Rocket account — are stored against your verified identity and are never shared with third parties outside of payment processing. Your account activity is retained for the period required by our internal compliance process, and you can request a summary of your account data by contacting support with your account ID. If you believe your account has been accessed without your permission, contact us immediately through the live chat in your account panel so we can suspend activity and review.

Data Retention

Account data is held for the duration required by our compliance obligations. You may request a copy of your account data by contacting support directly with your registered details.

Wallet Security

Your linked bKash, Nagad, or Rocket wallet is tied to your verified identity. We do not store wallet PINs and never request them through any support channel.

Account Access

Two-step verification is available on your account. We recommend enabling it from your account settings to protect against unauthorised login attempts.

Policy Changes

When these terms are updated, we notify you at your registered contact before the changes take effect. You can review the current version at any time through your account panel.

Common Questions About These Terms

These questions cover what our account holders ask most when reviewing these terms. If your question is not here, contact support through your account panel with your account ID.

These terms apply to anyone who opens and uses a Royal Baji account. Access depends on your local law and eligible region — confirm this applies where you are before registering.

No. Your account is registered to you personally. Sharing login details or allowing another person to use your account breaches these terms and may result in suspension.

Deposits from bKash, Nagad, or Rocket are verified against your registered account identity. A mismatch puts the transaction into manual review, which delays crediting to your balance.

Contact support through your account panel with your account ID and a data request. We will confirm receipt with a reference number and respond within the timeframe set by our retention policy.

Contact us immediately via live chat in your account panel. We can suspend account activity while we review the access log and verify recent transactions against your registered wallet details.

We notify you at the contact details registered to your account before any update takes effect. You can also review the current version of these terms at any time through your account panel.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.